FAQs

Frequently Asked Questions

About Uncommon Artifact

• What is Uncommon Artifact?

• We are a curated online store specializing in unique and exceptional timepieces, ranging from vintage classics to modern marvels. We hand-pick each watch for its distinct character, historical significance, or innovative design.

• What makes your watches special?

• Our collection features a diverse selection of watches, with a focus on quality and rarity. We source timepieces from around the globe, ensuring that each piece meets our high standards for craftsmanship and condition.

Pre-Owned & Vintage Watches

• What is the condition of your pre-owned watches?

• All pre-owned watches undergo a thorough inspection and professional cleaning. We replace batteries where applicable and check gaskets to ensure basic water resistance. While all watches are in running condition, extensive servicing is not included but can be arranged for an additional cost upon request.

• Do you offer warranties on pre-owned watches?

• Due to the nature of vintage and pre-owned items, we do not offer warranties. However, we provide detailed descriptions and photographs of each watch, and we encourage you to contact us with any questions before making a purchase.

• What does "servicing" entail?

• Servicing can include a variety of procedures, such as cleaning the movement, regulating accuracy, replacing worn parts, and restoring water resistance. The extent of servicing required varies depending on the age and condition of the watch.

• Can I request servicing for a pre-owned watch?

• Absolutely! If you'd like a pre-owned watch to be fully serviced before purchase, please contact us for a quote. We work with experienced watchmakers to ensure your timepiece receives the best possible care.

New Watches

• What constitutes a "new" watch?

• New watches are those that are unworn, with original tags and packaging intact. They may be current models or discontinued pieces that are no longer in production.

Purchasing & Shipping

• What payment methods do you accept?

• We accept major credit cards, PayPal, and other secure online payment options.

• How are your watches packaged for shipping?

• We take great care in packaging your watch securely to ensure it arrives in perfect condition. We use protective materials and sturdy boxes to prevent damage during transit.

Returns & Exchanges

• What is your return policy?

• Please refer to our detailed Return Policy. In summary, pre-owned and vintage items are non-refundable. New items (watches and other curated finds) can be returned or exchanged within 14 days of delivery, with the buyer covering return shipping costs.

Other

• How can I contact you?

• You can reach us through our Contact page or through direct message on Instagram. We strive to respond to all inquiries promptly.

• Do you offer authentication services?

• While we take great care in sourcing authentic timepieces, we do not offer formal authentication services. We provide detailed descriptions and photographs to the best of our ability and encourage you to ask any questions you may have before making a purchase.