FAQs
Frequently Asked Questions
About Uncommon Artifact
- What is Uncommon Artifact?
- We are a curated online store specializing in unique and exceptional timepieces, ranging from vintage classics to modern marvels. We hand-pick each watch for its distinct character, historical significance, or innovative design.
- What makes your watches special?
- Our collection features a diverse selection of watches, with a focus on quality and rarity. We source timepieces from around the globe, ensuring that each piece meets our high standards for craftsmanship and condition.
Pre-Owned & Vintage Watches
- What is the condition of your pre-owned watches?
- All pre-owned watches undergo a thorough inspection and professional cleaning. We replace batteries where applicable and check gaskets to ensure basic water resistance. While all watches are in running condition, extensive servicing is not included but can be arranged for an additional cost upon request.
- Do you offer warranties on pre-owned watches?
- Due to the nature of vintage and pre-owned items, we do not offer warranties. However, we provide detailed descriptions and photographs of each watch, and we encourage you to contact us with any questions before making a purchase.
- What does "servicing" entail?
- Servicing can include a variety of procedures, such as cleaning the movement, regulating accuracy, replacing worn parts, and restoring water resistance. The extent of servicing required varies depending on the age and condition of the watch.
- Can I request servicing for a pre-owned watch?
- Absolutely! If you'd like a pre-owned watch to be fully serviced before purchase, please contact us for a quote. We work with experienced watchmakers to ensure your timepiece receives the best possible care.
Shipping
- Is shipping free?
- Yes — ground shipping is free on all orders over $200, applied automatically at checkout. No code needed.
- When will my order ship?
- We pack every order with care and email you tracking the moment it's on its way.
Returns
- Can I return my purchase?
- New items can be returned or exchanged within 14 days of delivery, unworn and in original condition with tags and packaging intact. Pre-owned and vintage pieces are one of a kind, so all sales on those are final — please study the photos and descriptions before you commit. Buyers cover return shipping.
Condition
- How do you describe condition?
- Every piece is hand-selected for quality, condition, and character. We photograph extensively and note every flaw we find — what you see is what arrives.
- Need more photos of a piece?
- Write to concierge@uncommonartifact.com and tell us which treasure you're eyeing.
Need Assistance?
- If you have any questions about a specific item, need more photos, or just want to chat, please don't hesitate to reach out. We're here to help you find your next treasure!